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Domestic hotel market is growing rapidly and competition is becoming ever fiercer.
Therefore we attach great importance to building and maintaining core competences of the hotel as it is what makes us different and we think that core competences should have the following three features: |
- It should be able to help a company to make its presence in a more extensive and diversified market;
- It should be able to deliver increasing and maximized benefit and value to customers through its products;
- It should be hard for competitors to imitate therefore substitutable.
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| Based on that, we define and cultivate our core competences. |
| Unduplicatable environment |
| Over two hundred natural and humanity scenery attractions scatter in the Zhongshan Mountain Scenic Zone and most of them are within the range of 50-1500m around the hotel. Guests can see different views in different seasons. In early spring, plums blossom, sakura flowers turn pink, grasses give everything a green touch and sunshine warms you up. In middle summer, lake water appears perfect crystal, forest path wanders into depth of the mountain and breeze fingers your face gently. In late autumn, temperature gets very pleasant, the forest turns yellow, laurel fragrance floats softly with the breeze and bird chirm comforts your ears. In winter, snow fall adds a solemn atmosphere to the mountain, springs flow in silence, pines and cypress trees stand in still and bell rings in ancient temple. In fact, you will have different views of the mountain even in one day. In the morning, take a walk along the park avenue and enjoy an extra blessing of oxygen from the god. In the noon, climb up to the renowned ancient pagoda and visit cultural relic with friends. At the evenfall, roam in road of the imperial mausoleum and express some of your emotion of the past. |
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| Service system with mixture of environment and service |
Environmental resources of the hotel are external and can serve us best and bring the most benefit only after they are blended with our services.
The original idea of blending services with environment by the International Conference Hotel of Nanjing can be interpreted in three layers: (1) Fresh and natural service concepts; (2) Business acts of introducing external beauty into hotel and attracting guests into forest; (3) Service style of “as reliable as mountain and as gentle as water”.
Service quality is the core of competence in hotel business and mixing environment with service system is the core competence of the Nanjing International Conference Hotel. |
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| Practical and efficient management team |
Perfect service provision and stable system running are built on the foundation of a highly-efficient management team.
It is our firm belief that team work is the essence of high efficiency therefore we attach great importance to collaboration among the board of directors, the general manager and managerial staff at all levels. We understand everything will be hard to achieve if anything of strategy-making by the board of director, execution by the general manager and implementation by employees is absent. So we believe that engagement of everyone and cooperation of all teams is the foundation of high efficiency.
Now a practical and efficient managerial team has been built. |
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| Constant pursuit for innovation |
Innovation, as part of core competence of the hotel, consists of two aspects, awareness and method.
It is our awareness that innovation is the instrument and satisfying demand is the ultimate goal. Therefore we require that innovation in management should be based on demands of employees and their work and innovation of services should be based on demands of guests and markets.
Our approach of innovation is guaranteed by rules, under which everyone is encourage to find new demands, to exchange ideas with each other and enforcement of decisions is highly valued. |
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